About Matching in Best Rate Guarantees
Matching is very important with any Best Price Guarantee. Matching is generally defined as being an "apples-to-apples" comparison of your itinerary to the itinerary offered by the competing booking site. First: The Room Types Once a customer service agent has located the lower bookable rate you found on a competing travel site, his or her next task will be to attempt to verify that the room type on the other site is actually identical to the itinerary you just booked. Bedding will be looked at first, perhaps smoking/non-smoking will be looked at next (for a match). If your booking is for "2 Double Beds", for example, it cannot be compared to a lower-priced "Double Room". Why? Because a "Double Room" could easily be 1 double bed, or it could refer to a standard room for 2 adults. We just don't know - and neither would your claim agent know! "2 Doubles" is specific, whereas "Double Room" is not. Next: The Room De