The Hotel Doesn't Want to Honor Your Free Night .. So Now What?
Has this happened to you? If you've BRG'd hotels long enough, than it's inevitable to happen to you at some point in time! It just happened to one of my readers the other day. She sought out some advice on how to handle the situation .. and I'll tell you basically what I told her. In my experience, this doesn't happen often. Most of the time, the check-in clerk will either accept the $0 rate without questioning it, or they may question the rate simply because they don't understand how you got it! This was the case with my last BRG at the Quality Inn in Temecula, CA. My free night was accepted, but the female clerk seemed confused. She said: "I see you had some trouble at the (nearby) Comfort Inn and they sent you to us".. (Huh?) My response to her was: "Uhhh .. yes ma'am!" (I would've agreed with anything to have avoided a problematic check-in!) Going along with her understanding of it seemed much easier than telling her how I